We value our customers and want to make sure you are completely happy with your purchase. We understand the difficulties of buying a dress online, therefore we give you 5 days to try on your dress and request a return for store credit if it doesn’t fit or if you are not happy with your purchase.
We try to make the return process as simple as possible, so please follow the instructions bellow:
– Fill out the request form for your Return Authorization Number within 5 days of receiving your dress.
*All requests made after 5 days of delivery will be automatically declined.
– We will send you an RA# within 24 hours. After you receive that number, you have 3 days to ship the item back to us.
– Please write the RA# outside the package.
Processing time for returns is 2-5 business days after we receive your package. Once processed, you will receive an email with your store credit, which you may use immediately towards a new purchase or keep it for a future purchase. Store credit never expires.
– Item must be in perfect condition, unworn, unwashed and undamaged.
– Item must contain all original tags, including designer tag, Meranski’s tag, and the security red tag.
– All return packages must include the RA#.
– All returns must be completed within the allowed time period.
– Store credit may not be converted to refund. Store credit will be issued by email and never expires.
– Any shipping fees paid by customer will not be refunded.
– In the case that you have been offered free shipping on your order, shipping costs will be deducted from the store credit.
– All sale items are considered FINAL and may not be returned or exchanged.
– Bridesmaids dresses are made to order, therefore may not be returned under any circumstances.
Upon inspection, if the item does not meet our return policy, the Return Authorization will be voided and the item will be shipped back to you.
Please contact us if you need any help processing your return! We are here to help you!